Christmas Ordering T&C's

This Christmas, we have a wonderful selection of produce on offer.

TO ORDER: 

Take a look at the selections on offer in our Christmas ordering pages and order / pay online, or download our Christmas Order Form (available in the Christmas drop-down menu), complete your order and

- email it to us (info@rosaliegourmet.com.au) with your payment details;

- call us and we can assist with your Christmas order over the phone; or

- pop into our store and we can assist you.

 TERMS & CONDITIONS

Minimum orders & Payment

The minimum Christmas order for Delivery is $250 (excluding the delivery charge). There is no minimum for orders being collected in-store.

All prices (including delivery costs) include GST.

All major credit cards accepted.  Payment may be made by providing your details on the order form or by calling our store or in person.

Business cheque & fund transfers are also accepted.

Delivery

All deliveries have an associated delivery charge. We are able to offer deliveries to orders exceeding $250. All other orders must be collected or arrangements may be made with management for delivery (which would be at a surcharge on our normal catering delivery prices).

We only have limited capacity to accommodate deliveries, so delivery requests will be offered on a first in, first served basis and we may need to restrict the number of deliveries being made on the busiest days of the year.

We are able to offer deliveries from Monday to Friday.  Please contact us if you require a weekend delivery which we will try our best to accommodate.  Additional charges apply on weekends and public holidays if your delivery request can be accommodated.

Weekday deliveries within a 3km radius of the store (excluding CBD) are charged at $9.99.  Other weekday delivery prices are

3 to 8km (inc CBD) : $14.99
8 to 12km : $24.99
Over 12km : Please contact us for a quote

We can also deliver our catering on Saturday or Sunday's. Our weekend delivery charges are as follows:

Less than 3km: $14.99
3 to 8km (inc CBD) : $19.99
8 to 12km : $29.99
Over 12km : Please contact us for a quote

Order Deadlines

We have pre-ordered limited quantities of some products therefore we strongly recommend that you place your order early to avoid disappointment. In the event that we have run out of particular products, we will contact you at the earliest opportunity. 

Whilst we do not have a firm cut-off date for orders, we request all orders are placed no later than 21 December.  We will always endeavour to accommodate late requests but cannot guarantee that they can be fulfilled at short notice. Please contact us so that we can try our best to help you out.  

All orders placed online by 15 December 2019 will go into the draw to win a Christmas hamper valued at $100.

Cancellation

Should you need to cancel, no charges apply if you provide us with at least 1 week's notice for all hams / turkeys / chickens / mini roasts & pre-ordered specialty desserts & cakes.  Cancellations within a week of your collection date will incur a cancellation fee. For all other products, we request cancellations are made no later than 48 hours prior to the collection date. Cancellation requests after this time may incur a fee (at the discretion of management). No refund will be given if the order is cancelled on the day of collection.

Dietary Requirements

Please be aware that we try out best to eliminate the possibility of cross contamination however we use products in our kitchen including allergens such as gluten, dairy, eggs and nuts.

We will try out best to accommodate your dietary requirements. Please let us know if we need to be aware of specific food allergies or intolerances. We carry a wide variety of products suited to specific dietary requirements including vegetarian, vegan, dairy free and gluten free.