Christmas Ordering T&C's

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This Christmas, we have a wonderful selection of produce on offer.

TO ORDER: 

Take a look at the selections on offer in our Christmas ordering pages and order / pay online, or download our Christmas Order Form (available in the Christmas drop-down menu), complete your order and

- email it to us (info@rosaliegourmet.com.au) with your payment details;

- call us and we can assist with your Christmas order over the phone; or

- pop into our store and we can assist you.

 TERMS & CONDITIONS

Minimum orders & Payment

The minimum Christmas order for Delivery on 23 & 24 December is $300 (excluding delivery charges). A minimum $10 delivery charge applies for all deliveries (with additional delivery pricing below for orders more than 3km from our store).

There is no minimum order for orders being collected in-store.

Orders on 20-22 December require a minimum order of $100 for delivery (no minimum for in-store collection).

All prices (including delivery costs) include GST.

All major credit cards accepted.  Payment may be made by providing your details on the order form or by calling our store or in person.

Fund transfers are also accepted to RK Gough Pty Ltd, BSB 064192, Acc 10051431.

Delivery

Up until Sun 19 Dec, our usual delivery arrangements and charges apply which can be found on our Online Grocery page.

On Mon 20 to Wed 22 Dec, all deliveries require a minimum order of $100. Deliveries on Thurs 23 and Fri 24 require a minimum order of $300.

Standard delivery charges apply, and on Thurs 23 and Fri 24 December, deliveries beyond 10km of the store are to be confirmed by management as to whether we can deliver ourselves or use a delivery service such as Uber to assist on our busiest days of the year. Pricing for deliveries over 6km of the store on 23 and 24 December is subject to confirmation by management.

We only have limited capacity to accommodate deliveries, so delivery requests will be offered on a first in, first served basis and we may need to restrict the number of deliveries being made on the busiest days of the year.

On 23 and 24 December, our delivery charges for orders over $300 are as follows:

Up to 3km $10
3 to 6km (inc CBD) : $15
6 to 10km : $25
Over 10km : Please contact us for a quote

Order Deadlines

We have pre-ordered limited quantities of some products therefore we strongly recommend that you place your order early to avoid disappointment. In the event that we have run out of particular products, we will contact you at the earliest opportunity. 

We request all orders are placed no later than 6pm on Sun 19 December.  

Cancellation

Should you need to cancel, no charges apply if you provide us with at least 2 week's notice for all turkeys and one week's notice for all hams / turkeys / chickens / mini roasts & pre-ordered specialty desserts & cakes.  Cancellations within a week (2 weeks for turkeys) of your collection date will incur a cancellation fee. For all other products, we request cancellations are made no later than 48 hours prior to the collection date. Cancellation requests after this time will incur a fee (at the discretion of management). No refund will be given if the order is cancelled on the day of collection.

Dietary Requirements

Please be aware that we try out best to eliminate the possibility of cross contamination however we use products in our kitchen including allergens such as gluten, dairy, eggs and nuts.

We will try out best to accommodate your dietary requirements, however for orders on 23 / 24 December, our kitchens are very restricted in their ability to accommodate requests different to the extensive product offering we have available and the significant number of orders we are preparing. Please let us know if we need to be aware of specific food allergies or intolerances. We carry a wide variety of products suited to specific dietary requirements including vegetarian, vegan, dairy free and gluten free.